Why Appointment Time Slots Are Missing on Your Calendar

1. Calendar Configuration Checks

• Confirm You Are Editing the Correct Calendar: Navigate to Calendars → Calendar Settings. Locate the correct calendar and click the Edit (pencil icon).
• Verify Working Hours and Date Overrides: Inside the calendar editor, open the Availability tab. Confirm weekly hours are correctly configured and no date-specific overrides are blocking availability.
• Confirm Assigned Team Members: Under Service Details, confirm at least one team member is selected. If no team member is assigned, slots will not appear.

2. Slot Duration, Interval, and Buffer Settings

• Under the Availability tab, review Service interval, Service duration, and Post buffer time.
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• Improper interval and duration combinations can create gaps or prevent expected time slots from appearing.

3. Multiple Appointments Per Slot and Capacity Limits

• Updated Slot Capacity Behavior:
• - Each confirmed appointment reduces slot capacity by 1.
• - If an appointment overlaps multiple time slots, each affected slot's capacity is reduced by 1.
• - A slot is blocked only when its defined capacity limit is fully reached.

4. External Calendar Conflicts and Sync

• Connected Google or Outlook calendars may block availability. If a synced event is marked Busy, it will prevent booking during that time range. External conflicts override internal availability settings.

5. Using the Calendar Troubleshooting Tool

• To access it: Go to Calendar Settings. Locate the calendar. Click the Troubleshoot (wrench icon).
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• The tool shows capacity rules, buffer logic, timezone checks, user assignment rules, and external conflicts.

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• Tags: missing slots, troubleshooting calendars, booking availability, capacity limits, buffer settings, timezone alignment