Support
PROTOCOL (SLA).
01 Accessing Technical Support
Technical support for the RevStackr Operating System is provided via the following priority channels:
- Primary: Email support ([email protected])
- Secondary: Knowledge Base & In-App Resource Center
02 Technical Response Targets
We aim to respond to technical inquiries according to the following severity tiers during standard business hours (9am - 5pm GMT, Monday-Friday):
Total system failure or critical automation breakdown.
General configuration queries or minor adjustments.
03 Uptime & Availability
Upstream Dependency: RevStackr sits on top of third-party infrastructure (HighLevel, Twilio, AWS). Our service availability is dependent on their performance. We are not liable for outages caused by these third parties.
No Compensation: RevStackr does not offer refunds, service credits, or cash compensation for service downtime, as outlined in the Master Terms.
04 Maintenance Windows
We reserve the right to perform scheduled and emergency maintenance to ensure system security. These windows are excluded from any support response timelines.